Top 6 Helpdesk & Support tools

6 products, because those are the ones we have verified — this is not a list padded to ten with entries nobody checked.

Nothing here is an editor's pick. Each board is computed from the pricing records behind this site, orders them by a stated basis, and names every product it cannot rank on that basis rather than quietly leaving it out. The oldest record on this page was verified 11 Sept 2026.

Ranked by: cheapest at your volume

What each product would bill you in a month at the volume you set, worked out from the vendor's own published tiers. Nothing is estimated, and nothing is converted between currencies.

Standings at 1,000 orders a month — 1 of 6 products publish a figure we can rank at this volume; the other 5 are listed below.

  • Gorgias USD 370/mo

    Pricing verified 11 Sept 2026 · source

  • Freshdesk — Publishes its own pricing, but we have not captured it as comparable tiers, so there is no figure to rank

    Pricing verified 11 Sept 2026 · source

  • Zendesk — Publishes its own pricing, but we have not captured it as comparable tiers, so there is no figure to rank

    Pricing verified 11 Sept 2026 · source

  • HelpScout — Publishes its own pricing, but we have not captured it as comparable tiers, so there is no figure to rank

    Pricing verified 11 Sept 2026 · source

  • Intercom — Publishes its own pricing, but we have not captured it as comparable tiers, so there is no figure to rank

    Pricing verified 11 Sept 2026 · source

  • Kustomer — Quote-based — no published price to rank, at this or any volume

    Pricing verified 11 Sept 2026 · source

Ranked by: most capabilities verified

How many capabilities from our shared checklist we have confirmed against the vendor's own pages, each with the quote it came from. A blank is “we have not verified it”, never “no” — so this orders by what we have checked, and a product can rank low for being less documented rather than less capable.

Ranking by capabilities verified, out of the 10 on our checklist — every product here has at least one confirmed.

  • Position 1: HelpScout 3 of 10 verified

    Pricing verified 11 Sept 2026 · source

  • Position 2: Gorgias 2 of 10 verified

    Pricing verified 11 Sept 2026 · source

  • Position 2: Zendesk 2 of 10 verified

    Pricing verified 11 Sept 2026 · source

  • Position 4: Freshdesk 1 of 10 verified

    Pricing verified 11 Sept 2026 · source

  • Position 4: Intercom 1 of 10 verified

    Pricing verified 11 Sept 2026 · source

  • Position 4: Kustomer 1 of 10 verified

    Pricing verified 11 Sept 2026 · source

Ranked by: cheapest entry point

The cheapest plan each vendor publishes a price for, before any volume is added. It is a starting price and nothing more: the plan that costs least to begin with is often not the one that costs least to run.

Ranking by cheapest published plan in USD — 1 of 6 publish a starting price; the other 5 are listed beside it.

  • Gorgias USD 40/mo · Starter

    Pricing verified 11 Sept 2026 · source

  • Freshdesk — Publishes its own pricing, but we have not captured it as plan tiers, so there is no starting price to compare

    Pricing verified 11 Sept 2026 · source

  • Zendesk — Publishes its own pricing, but we have not captured it as plan tiers, so there is no starting price to compare

    Pricing verified 11 Sept 2026 · source

  • HelpScout — Publishes its own pricing, but we have not captured it as plan tiers, so there is no starting price to compare

    Pricing verified 11 Sept 2026 · source

  • Intercom — Publishes its own pricing, but we have not captured it as plan tiers, so there is no starting price to compare

    Pricing verified 11 Sept 2026 · source

  • Kustomer — Quote-based — no published plan price to compare, at any volume

    Pricing verified 11 Sept 2026 · source